Role:

Contracts Engineer

Location:

Olympus Park Quedgeley Gloucester, GL2 4NF, United Kingdom

Business Need / Purpose of Role:

To ensure orders received are in line with quotations, along with order entry details, documentation requirements for the creation of the job file. Provision of monitoring & reporting back to customers on updates for deliveries.

Objectives, but not limited to:

Primary tasks:

• Management of new valve orders and Key Projects.
• Focal point of contact for the customer.
• Create visibility and maintain accurate status reporting of workflow.
• Carry out full commercial & technical review for the scope of supply associated with each new valve order
• Ensure all customer generated changes are translated into PO variations (price and schedule).

Daily:

• Contract review to ensure order content is in line with the quotation submitted.
• Commercial review to ensure all T & C’s have been accounted for in the quotation and where necessary, comment upon for clarification / rejection.
• Act as a customer focal point for order management, liaising by e-mail, phone or customer / expeditors visits to the Gloucester Facility.
• Specific point of contact (SPOC) for specific customers
• Attend/arrange Customer Kick-Off meetings for new order contracts (when necessary).
• Any other terms of business in conjunction with orders received.
• For pass through orders from Severn Brighouse or India ensure all details and documents associated with the customer’s order is received.
• Provide and assist in improving customer relations and satisfaction.
• Work with Production Planner to re-establish priorities.
• To ensure all appropriate actions are taken to mitigate project risk.
• Liaise internally with all departments to enable clear responses to be issued to our customers answering their queries raised.
• To liaise and support documentation in the efforts to have documents approved/cleared on time.
• To keep customers regularly apprised of progress, produce accurate and timely status reports for selected contracts.
• Drive Inter-departmental handover process & co-ordinate cross-functional reviews when necessary.
• To ensure all document changes/revision follow the Severn DCO process
• Attend expediting visits and pre-production meetings with customers.
• Monitor Stage Payments/LD’s as per the contract requirement involving relevant dept (Documentation and Finance Dept).

Cover:

To cover for team member within the contracts dept, providing assistance in the above roles, when others are away on business, on Holiday, or on sickness.

Secondary:

• Assist in the development and improvement of the QA procedures, documentation, and flow methods of the business.
• Assist sales when required with review of specifications, Technical / commercial bid packages for tender.
• Where appropriate ensure the Commercial management rules of the road are adhered to.

Education and/or Experience:

Higher National Certificates/Diplomas or equivalent from college; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

How to apply

If you wish to apply for this position please send a copy of your CV with a covering email letter to:  recruitment@severnvalve.com